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FAQ

In this section you'll find DuKo's frequently asked questions. Do you have a different question? Email us at info@dukostudent.nl

About DuKo 

For how long has DuKo been in operation?

DuKo was born in 2012. At the time we started up in Utrecht, with a keychain as the discount means. In 2014 DuKo was set up in Nijmegen, with a card as the discount means. Since the summer of 2016 we introduced the DuKo-app!

I would like to help DuKo, do you need a hand?

We're always looking for students that are willing to give us a hand. If you would like to become DuKo ambassador or would like to occassionally help out at promotional activities, let us know at info@dukostudent.nl 

I would like to collaborate with DuKo; in what ways is this possible?

Nice! Some examples are: providing discounts as a store, financial support as a donor, co-hosting an event about sustainable consumption etc. We'd love to discuss your collaboration ideas with you. Can you email us at info@dukostudent.nl?

 

About the DuKo-app

Is the app also available for my Windows Phone, Blackberry, older versions of iPhone, Android, etc.? 

Unfortunately not! The app is available for iOS 7.1 and app (suitable for iPhone, iPad as well as iPod touch) and Android 4.1 and up. 

I only use WiFi for internet on my phone. Can I still get my DuKo discount when I'm shopping?

If you are connected with WiFi there shouldn't be any issues with using the discounts in the app. However, if your phone is not connected with the internet the app will not work and you won't be able to receive the discount. Luckily, nowadays many stores have a guest network which you can log on to!

How come DuKo costs more in the App Store compared to the other channels where you sell the app?

Apple works with predetermined pricing tiers to prevent developers to compete with eachother on price. Unfortunately €2,50 (the price we normally ask for the app) is not available as one of the Apple price tiers. Therefore we have decided to work with the price tier of 3,49 for the Apple in-app purchase.

 

About your DuKo-subscription

How long is a subscription valid?

From the date of purchase, your subcription is valid for one year. Three weeks prior to the end date of your subcription we'll send you on e-mail so you can renew your subscription, so you can enjoy another year of DuKo-discounts!

I'm no longer a student, but I still have days left on my subscription. What to do now?

Unfortunately you cannot use the DuKo discounts anymore when you are no longer studying. If you wish to remove your account, you can do so by logging in here.